We understand that things come up and disappointment sometimes happens. If your plans change for any reason we are happy to cancel your reservation, and give a full refund, up to 24 hours before check in. If you find that the day of your camp you just can't make it, we will be happy to either move your camp to another date or to just give you a credit for a future camping adventure. Please note that refunds can take up to 7-10 business days to process depending on your bank, even though we do issue the refund on our end immediately upon canceling your reservation. In the case of bad weather, your camp will be canceled and an you will receive an automatic credit for a future camping trip. You will be contacted if this happens. If you are dissatisfied with your stay for any reason, please Contact Us so that we can make it right. Thank you for your business!